Refund Policy

At American You Originals, we strive to ensure your complete satisfaction with every purchase you make on our website. However, we understand that there may be instances where you may need to return a product. Please read our refund policy carefully to understand your rights and obligations when seeking a refund.

1. Eligibility for Refund:

• We accept refund requests within 30 days from the date of purchase.
• To be eligible for a refund, the item must be unused, unworn, and in the same condition as received. It must also be in its original packaging with all tags attached.
• Refunds are only applicable to items purchased directly from American You Originals. Items bought from third-party sellers or other retailers are not eligible for refunds through our website.

2. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to:
• These items are exempt from being returned unless they are defective or damaged upon receipt.

3. Refund Process:

• To initiate a refund, please contact our customer service team with your order details and reason for return.
• Once your request is approved, you will receive instructions on how to return the item.
• Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
• If the return is approved, we will process the refund to the original method of payment within [X] business days. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.

4. Shipping Costs:

• Shipping costs incurred for returning the item are the responsibility of the customer, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service and purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photographic evidence of the damage.
• We will assess the damage and provide instructions on how to proceed, which may include a replacement, exchange, or refund.

6. Cancellations:

• Orders can be cancelled within 24 hours of purchase, provided they have not been shipped. Once shipped, the standard refund policy applies.

7. Contact Us:

• If you have any questions or concerns regarding our refund policy, please contact our customer service team at refunds@americanyou.com.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our refund policy. This policy is subject to change without prior notice, and any updates will be posted on our website.